Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about NovaAura smart lighting products.
Product Information
Q: What makes NovaAura LED lights different from other brands?
A: Our RGB LED lights feature 540 ultra-bright LEDs with 16 million color options, advanced music sync technology, Bluetooth app control, and premium IP65 waterproof construction for durability and safety.
Q: Are the lights compatible with voice assistants?
A: Our lights are controlled via our dedicated smartphone app. Check product specifications for voice assistant compatibility details.
Q: Can I cut the LED strips to custom lengths?
A: Yes! Our LED strips are cuttable every 0.98 inches (2.5cm) at designated cut marks, allowing you to customize the length for your specific needs.
Q: Are the lights waterproof?
A: Yes, our LED strips feature IP65 waterproof rating, making them suitable for indoor use and protected against dust and water splashes.
Installation & Setup
Q: How difficult is installation?
A: Installation is simple! Our LED strips come with adhesive backing for easy mounting. Just clean the surface, peel, and stick. Full instructions are included with every order.
Q: What's included in the package?
A: Each kit includes the LED strip lights, power adapter, remote control, Bluetooth controller, mounting clips, and installation instructions.
Q: Do I need any special tools for installation?
A: No special tools required! The adhesive backing makes installation tool-free. Optional mounting clips are included for extra security.
App & Control
Q: Is the app free?
A: Yes, our control app is completely free to download on iOS and Android devices.
Q: How does music sync work?
A: The built-in microphone detects sound and rhythm, automatically adjusting colors and brightness to match your music in real-time.
Q: Can I control multiple LED strips at once?
A: Yes, you can control multiple strips through the app and synchronize them for coordinated lighting effects.
Shipping & Delivery
Q: How long does shipping take?
A: Processing takes 1-2 business days. Standard shipping is 5-7 days, Express is 2-3 days within Saudi Arabia. International orders take 7-14 days.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs and delivery times vary by destination.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. Use this to track your package in real-time.
Returns & Warranty
Q: What's your return policy?
A: We offer a 30-day return window for unused products in original packaging. See our Return Policy page for full details.
Q: Do your products come with a warranty?
A: Yes, all NovaAura products include a manufacturer's warranty against defects. Contact us for specific warranty terms.
Q: What if my product arrives damaged?
A: Contact us immediately at support@novaauraco.store with photos. We'll arrange a replacement or refund right away.
Technical Support
Q: The lights won't connect to the app. What should I do?
A: Ensure Bluetooth is enabled on your device, the controller is powered on, and you're within range (10 meters). Try restarting both the app and the controller.
Q: Can I use the lights without the app?
A: Yes! Every kit includes a remote control for basic functions. The app provides advanced features and customization.
Still Have Questions?
Can't find what you're looking for? Contact our customer support team at support@novaauraco.store and we'll respond within 24 hours.